Refund Policy

Last Updated: August 30, 2026

At Frostologie, we want you to feel confident when purchasing our products. Because our products are cosmetics and are intended for personal use, we have a strict no-refund policy.

1. No Refunds or Returns

Frostologie does not accept returns or provide refunds for products purchased through Frostologie.com.

This policy applies to all cosmetic products purchased through our Website, including lipstick and other beauty products.

Due to the personal-use nature of cosmetic products, we cannot accept products back for resale after they have been shipped to a customer.

2. Please Review Your Order Carefully

Because all sales are final, please carefully review your order before completing your purchase.

Please make sure that the products, quantities, shipping information, and other order details are correct before submitting your order.

Once an order has been submitted, we may not be able to make changes or cancel the order before shipment.

3. Damaged or Incorrect Orders

Although Frostologie does not accept ordinary returns or provide refunds, we understand that an order may occasionally arrive damaged or that an incorrect product may be shipped.

If you receive a product that appears to have been damaged during shipping or you receive an item that is materially different from what you ordered, please contact Frostologie as soon as possible after delivery.

Please include your order information and a description of the issue. Photographs may be requested to help us evaluate the situation.

Frostologie will review these situations on a case-by-case basis and may, at our discretion, provide an appropriate resolution when an error or damage is confirmed.

4. Shipping Damage

Frostologie takes reasonable care when packaging orders for shipment. However, once a package has been transferred to the shipping carrier, delays, mishandling, or damage may occur during transit.

If your package arrives damaged, please contact Frostologie promptly so that we can review the circumstances and determine whether any action is appropriate.

5. Order Cancellation

Orders are generally processed promptly after purchase. For this reason, we cannot guarantee that an order can be cancelled after it has been submitted.

If you need to request a cancellation, contact Frostologie as soon as possible. We will make reasonable efforts to accommodate the request if the order has not yet been processed or shipped.

A cancellation request does not guarantee that a refund will be available.

6. Promotional or Sale Items

Products purchased during a promotion, sale, or other special offer are subject to this same no-refund policy unless otherwise expressly stated at the time of purchase.

7. Gift Purchases

Products purchased as gifts are also subject to this Refund Policy. Frostologie does not provide refunds or accept returns solely because the recipient does not want or cannot use the product.

8. Product Preferences and Cosmetic Reactions

Cosmetic products may perform differently depending on individual preferences, skin or lip characteristics, application methods, and other individual factors.

Frostologie cannot provide refunds based solely on a customer's personal preference regarding the color, texture, finish, scent, appearance, or performance of a cosmetic product.

If you experience an unexpected reaction or other concern after using a product, discontinue use and contact Frostologie so that we can document and review the concern.

9. Contact Us

If you have a question about this Refund Policy or believe there is an issue with an order you received, please contact Frostologie using the contact information provided on Frostologie.com.

When contacting us about an order, please provide your order information and a description of the issue so that we can assist you as efficiently as possible.

Frostologie
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